Title:
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Award RFP-604885-24/MHH - Collection Services for Delinquent Fees to DTG Holdings Inc., dba Access Receivables Management, Hunt Valley, MD, and authorize the Purchasing and Contracts Division to execute the Agreement. Countywide (Lorie Bailey Brown, CFO/Resource Management Director) Requesting Department - Utilities/Parks and Recreation
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Division:
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Resource Management - Purchasing and Contracts
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Authorized By:
Lorie Bailey Brown, CFO/Resource Management Director
Contact/Phone Number:
Michael Hall/407-665-7115
Background:
RFP-604885-24/MHH will provide a qualified collection agency to perform debt collection services by collecting outstanding fees and other delinquent charges or accounts for the County's Utilities Water and Sewer and Parks and Recreation Departments. These accounts are at least sixty (60) days in arrears and have received a final bill owed to the County.
This project was publicly advertised, and the County received three (3) proposals in response to the solicitation, one (1) of which was deemed non-responsive for failure to comply with Section 3.12 “Licenses” of the RFP. The Evaluation Committee consisting of Carrie Grein, Senior Financial Division Manager - Utilities, Kellie Rupert, Customer Service and Billing Manager - Utilities, and Jaquelin Massaline, Financial (BUS) Administrator - Leisure Services, evaluated the proposals.
Consideration was given to the respondent's qualifications of staff/technical skills, innovative solutions, use of technology to support collection efforts, and cost. The Evaluation Committee requests award to the top-ranked firm, DTG Holdings Inc., dba Access Receivables Management, Hunt Valley, MD.
The Firm proposes to retain 11% each of the gross collection of delinquent accounts for Water and Wastewater and Parks and Recreation Delinquencies as compensation for the services.
The agreement will take effect on the date of its execution and remain in effect for a period of three (3) years. At the sole option of the County, the agreement may be renewed for two (2) successive periods not to exceed one (1) year each.
Requested Action:
Staff requests the Board award RFP-604885-24/MHH - Collection Services for Delinquent Fees to DTG Holdings Inc., dba Access Receivables Management, Hunt Valley, MD, and authorize the Purchasing and Contracts Division to execute the Agreement.